VoIP & IT
Your VOIP or IT Company needs help?
We can get you an English and Spanish speaking employee who can help your business manage Tier 1 and 2 technical support tasks, and many other customer support and customer setup duties.
Common tasks handled by our VOIP Technicians:
Create and provision new clients
Handle Tier 1 Tickets from customers
Monitoring, call traces & more...
Troubleshoot
VOIP Assistants
Our Assistants can help you with technical support, inbound and outbound calls and even administrative back office work reducing the workload of internal employees.
We select your Assistant by first evaluating the skills and knowledge your worker will require, this allows us to create a description and selectively choose the proper agent for you. Our Bilingual workers, many with native English can handle daily client interactions, provide remote service, identify, troubleshoot and resolve issues directly with the client.
We work hard to find the right candidate, that is why we focus on getting employees with vast experience that worked in areas like IT, Networking, Programming, ISP Technical and Customer support, Hosted PBX, etc. This allows us to find highly capable workers who can be easily trained to fit your business needs.
Equipment & Software
All of our VOIP Assistants have a fully equipped worked station, with top of the line technology and a VOIP phone that can be configured with your own PBX provider.
Our Agents receive specific training in the most utilized VOIP Switches & Tools which can include: Fusion PBX, Netsapiens, SIP Monitoring tools, Routing switches and portals, CRM’S, Softphone and Web RTC phones.
Let the Tech geeks do their job!
