Privacy Policy

Overview

This Privacy Policy explains how CloudAssist (“CloudAssist,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit cloudassist.me, submit our contact form, schedule a call with us, or interact with our advertising. By using this website, you agree to the practices described here.

Information You Provide to Us

We collect information you submit directly. Through our contact form, this includes:

• First and last name
• Email address
• Company name (optional)
• The service category you select
• Any message content you choose to include

If you book a call through our scheduling tool, that provider collects your name, email address, and selected time on our behalf. We do not ask for payment card details, government identification numbers, or other sensitive personal information through this website.

Information Collected Automatically

When you visit this website, certain information is collected automatically by us and by our analytics and advertising partners:

• IP address and general location derived from it
• Browser type, device type, and operating system
• Pages viewed, time spent, and links clicked
• The website or advertisement that referred you
• Cookie and similar identifiers used to recognize returning visitors

Cookies and Tracking Technologies

We use cookies and similar technologies to understand how visitors use our site and to measure the performance of our advertising. These are deployed through Google Tag Manager, which may load the following categories of tools:

• Analytics tools that measure traffic and on-site behavior in aggregate
• Advertising tools that measure conversions from paid campaigns and may build audiences for remarketing
• Strictly necessary technologies required for the site to function

Most browsers let you refuse or delete cookies through their settings. Blocking cookies will not prevent you from using this website, though some measurement features will not work. You can also opt out of personalized Google advertising through Google Ads Settings, and out of interest-based advertising from participating companies through the Digital Advertising Alliance and Network Advertising Initiative opt-out pages.

How We Use Your Information

We use the information described above to:

• Respond to your inquiry and provide the services you request
• Schedule and conduct discovery calls
• Send service-related communications about your account or request
• Measure which marketing channels and advertisements bring qualified inquiries
• Improve the content, structure, and performance of our website
• Detect and prevent spam, fraud, and abuse of our contact form
• Comply with legal obligations

Advertising and Measurement

We advertise on third-party platforms. Those platforms may place cookies or similar identifiers on your device to report whether an advertisement led to an inquiry, and to show you our advertisements on other sites and applications. The information shared with these platforms is limited to conversion and engagement signals — for example, that a form was submitted or a call was scheduled — together with the identifiers those platforms set themselves.

We do not transmit the contents of your message, and we do not sell your personal information.

How We Share Information

We do not sell or rent personal information. We share it only in these circumstances:

• Service providers who operate our email delivery, scheduling, hosting, analytics, and advertising measurement, acting on our instructions
• Legal and safety purposes, where disclosure is required by law or necessary to protect our rights, users, or the public
• Business transfers, if CloudAssist is involved in a merger, acquisition, or sale of assets, in which case we will provide notice of any change in how information is handled

Data Retention

We retain contact form submissions and related correspondence for as long as needed to respond to your inquiry and to maintain a record of our business relationship, and thereafter as required by applicable law. Analytics and advertising data is retained according to the retention settings of the platforms that collect it, which are typically between two and twenty-six months.

Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of the sharing of personal information for targeted advertising
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at hello@cloudassist.me. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising these rights.

Text Messaging

If you provide your mobile number and consent to receive text messages, our handling of those messages, including opt-out instructions and message frequency, is described in our Terms and Conditions. Mobile information collected for text messaging is not sold or shared with third parties for their independent marketing purposes.

Data Security

We use reasonable administrative and technical safeguards to protect information submitted through this website, including encrypted connections and rate limiting on our contact form. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

This website is directed to businesses and is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

International Visitors

CloudAssist operates in the United States and maintains operations in El Salvador. If you access this website from outside these locations, your information may be transferred to, stored in, and processed in countries whose data protection laws may differ from those in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown below. Material changes will be communicated through a notice on this website. Your continued use of the site after changes take effect constitutes acceptance of the revised policy.